Lead Time: 10 business days from payment and approval of artwork for all quantities of 100 – 1,000. Quantities over 1,000 and custom color orders will require an additional 2-3 weeks.
New Accounts: To assure prompt fulfillment of order, an invoice will be emailed shortly after your order is received. Once full payment is received, the order will be submitted. Cash in advance is required for all new customers. Please allow 5 additional days from receipt of order to process first time orders.
Credit Cards: We accept Visa, MasterCard, or American Express, and Paypal.
Cancellations: If an order has been custom printed, a cancellation CANNOT be accepted. If an order is not imprinted at time of cancellation request, charges will be made only for the production work done on the order at the time of cancellation. All cancellations must be received in writing.
Returns: Customer Service must be notified of any quality issues regarding merchandise within 30 days of receipt of order. Returns will only be accepted with a valid return authorization number. Blank merchandise is subject to a 20% restocking fee. No claim or return will be accepted or credited 30 days after shipment.
Shipping Methods: Normal shipments are via UPS or best way unless specified. Method is determined by weight or volume of shipment.
Split Shipment: A $10 charge per additional shipment applies to orders with more than one ship to or orders that require partial shipments to be made at more than one time. Entire order must be shipped within 6 months from receipt of original order.
