Frequently Asked Questions

Is there a minimum order requirement? Our minimum requirement is 100 pieces.

Is an imprint included in the price? One color imprint in one location is included in the cost of the Passapen.

What is your method of imprint? Pad Print

Do you fill CUSTOM orders? Yes, with a minimum order of 1,000 we can customize the colors of the Passapen, including the lids, to your Pantone color specifications. Please allow for  an additional 2-3 weeks to fulfill custom requests.

What is standard production time? For orders of 100-1,000 production time will be 10 business days plus shipping, once artwork is approved.

Will larger quantities require longer lead times? Yes, quantities over 1,000 will require an additional 10 business days from approval of artwork.

Do you charge for email proofs? No.

How are the pen holders packaged? Each Passapen comes in a 6×4 inch poly zip bag with an instruction card and small sample of hand sanitizer included.

What is the shipping weight of each Passapen? 1.5 oz

Can you use our shipping account number? Yes, we can use your UPS number for shipping at no additional cost as long as it is to one address. Split shipments do have a $10 per box fee.